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Frequently Asked Questions
- How much is shipping in the United States?
- How much is shipping in other countries?
- Do you offer free shipping?
- How are products shipped?
- I want to give your products as a gift but don't know
which ones. Do you offer gift certificates?
- What type of payments do you accept?
- Is it safe to order online?
- How quickly will my order be shipped?
- When can I expect to receive my order?
- What is your guarantee?
- Do you have a return policy?
- Do you offer discounts for large volume purchases?
- Do you ever have sales?
- How often do you add new products?
- Do your DVDs play on all DVD players?
- What computers do your CDs run on?
- Do I need to install any special software to use your
CDs?
- Can I print the photographs, maps, books, etc. on the
CDs?
- Can I sell your products?
- Do you have an affiliate program?
- Do you offer drop shipping?
- Can you tell me about a specific map, photo, film, etc.
and if my grandfather is included?
- Are your products always in stock?
- What happens if an order is lost in the mail?
- What happens if my order arrives damaged?
- How do I print out the map files on the map CDs in full
size?
- I need the latest DVJU viewer for my computer. Where
can I get it?
- Is there a standaloneDJVU viewer available for Macintosh
computers?
- Acrobat crahses when opening a pdf file. What do I do?
- My CD/DVD Book/Photo/Map collection does nothing when
I put it in the disk drive. What do I do?
- It is hard to read the text of some of the DJVu books.
Is there a way to improve readability?
- The search function is not working in DJVu when I open
a book. Is there a way to fix this?
- How much is shipping in the United States?
Shipping to the United States depends on the total dollar amount of
your purchases. If you purchase $25 or less in products, the shipping
charge is $4.00. If you purchase over $25 in products but no more than
$50, the shipping charge is $6.00. If you purchase over $50 in products
but no more than $75, the shipping charge is $8.00. If you purchase
over $75 in products, shipping is FREE.
- How much is shipping in other countries?
International shipping (i.e. shipping to countries other than the United
States) depends on the total dollar amount of your purchases. If you
purchase $25 or less in products, the shipping charge is $6.00. If you
purchase over $25 in products but no more than $50, the shipping charge
is $9.00. If you purchase over $50 in products but no more than $75,
the shipping charge is $12.00. If you purchase over $75 in products,
shipping is FREE.
- Do you offer free shipping?
Yes we do! If you make a purchase of more than $75 in products, shipping
is free to anywhere in the world.
- How are products shipped?
We ship all our products in slim sized DVD cases - in either secure
bubble mailers or boxes depending on the quantity of products purchased.
- I want to give your products as a gift but don't
know which ones. Do you offer gift certificates?
We do not offer gift certificates at this time.
- What type of payments do you accept?
We accept a variety of payments. We accept MasterCard, Visa, American
Express, Discover Card, Paypal, Check and Money Order. If you are an
international customer and paying by check or money order, it must be
in U.S. funds.
- Is it safe to order online?
Absolutely! We have a secure certificate on the site to protect your
sensitive data from abuse. Order safely and securely.
- How quickly will my order be shipped?
We ship 99% of our orders the next business day.
- When can I expect to receive my order?
We ship all orders to U.S. addresses by first class mail/parcel post
and all international orders by air mail. Most U.S. orders will arrive
within a week of payment. Most international orders will arrive within
a week to 10 days of receipt of payment.
- What is your guarantee?
We offer a 30 days no question asked satisfaction guarantee.
- Do you have a return policy?
Yes we do. If you wish to return your product within 30 days of your
purchase date, we offer a full refund of your purchase price. Just use
our contact form to request an RMA code
and use that when returning the product.
- Do you offer discounts for large volume purchases?
If you wish to order a large number of a single title, we are happy
to offer a discount. Just contact us to
let us know your needs and we will work out a price.
- Do you ever have sales?
We do offer periodic sales. If you sign up for our email notification
list, you will be notified of these sales when they occur.
- How often do you add new products?
We release anywhere between 5 and 20 new products a month. The best
way to keep up with new titles we ad is to sign up for our email notification
list.
- Do your DVDs play on all DVD players?
Yes they do - but like all consumer product, there will be an occasional
failure - due to postal mishandling of the package, etc. If you ever
receive a DVD that doesn't play, just contact us and we will send you
a replacement DVD right away.
- What computers do your CDs run on?
Our CDs run on Windows and Macintosh platforms unless otherwise discussed
in the product listing itself.
- Do I need to install any special software to use
your CDs?
Sometimes you will need to install special viewers to view the contents
of a particular CD. Any time any special software needs to be installed,
the software and full instructions are included as part of the CD.
- Can I print the photographs, maps, books, etc.
on the CDs?
Yes. All items on the CDs are printable.
- Can I sell your products?
We offer our wholesale program to those interested in selling our products.
Full details can be found on our Partner Programs
page.
- Do you have an affiliate program?
No we do not.
- Do you offer drop shipping?
No we do not.
- Can you tell me about a specific map, photo, film,
etc. and if my grandfather is included?
While we would love to help you locate information on family members,
etc., there is such a volume of information in all our products that
such searches are not really feasible due to the sometimes scant amount
of infoormation available on some items - such as group photos or people
who appear in a documentary. The best way to answer this question is
to purchase the product and examine it for yourself. If it does not
meet your needs, you can always return it for a full refund of the purchase
price.
- Are your products always in stock?
We operate our own manufacturing facility to guarantee that all products
are always in stock and ready to ship when you place your order.
- What happens if an order is lost in the mail?
For all U.S. orders, we put a delivery confirmation code on each package
so we can attempt to trace the location of any package lost in the mail.
For international orders, we do not have that ability.
But basically if enough time has passed and you have not received your
order, we will be happy to send a replacement at no charge to you. Just
contact us and we'll get a new one right out to you. For U.S. customers,
a reasonable amount of time is two weeks from the time the order was
shipped and for international customers, a reasonable amount of time
is three weeks from the time the order was shipped.
- What happens if my order arrives damaged?
The post office is generally very good at deliverying our products without
damage but once in a while something happens to a package on its way
from our offices to your location. If you ever receive a damaged product,
just contact us and we will get a replacement
out to you right away at no charge to you.
- How do I print out the map files on the map CDs
in full size?
Images on the map CDs are in one of two different formats - MRSid (.sid
extension) or Jpeg 2000 (.jp2 extension.) To use and manipulate them
in a graphics program, you would need to "extract" the image
into a different format - like as a tiff image. This FAQ answer will
describe how to do this for both the .jp2 and .sid files on your map
CD.
Lets start with the Jpeg 2000 images. If the map CD contains Jpeg 2000
images, there will be a viewer on the CD (on the instructions.html page)
that will need to be installed. Full instructions are included on that
page. And the program (ER Viewer) is on the CD itself. Once it is installed,
every time you click on a map image to get to the full sized image,
if it is a Jpeg 2000 image, it will prompt you to open the ER Viewer
application. It will open it and show you the image.
To save the image in a useful format for manipulation, do File ->
save as -> then enter a name in the save as dialog box and save
it as either tiff or as jpeg and click OK. At that point, it will show
another dialog box that gives more options. Just click OK and it will
save the file full size in that format. This will make a VERY LARGE
file - anywhere from 30 to 200 MB in size depending on the size of the
original map.
Also on the CD is a MRSid viewer that will allow you to look at the
map in your browser. But this viewer does not support extracting the
full image. To do so, you will need to download an older version of
the MRSid viewer from our website or a special extractor program from
Lizardtech.
Option 1: Download the older version of the MRSid viewer from our website.
You can download
it here. It is a zipped executable file and only runs on Windows
platforms or Macintosh computers that support Windows programs.
When you download it, unzip it and double click it to install it on
your computer. Then follow the below procedure to extract the image.
A) Identify the name and location of the map in question through the
menu system on the disk. An example might be
file:///D:/ct/maps/1.sid
B) Open the mrsid viewer start -> programs -> MRSid viewer
-> MRSid viewer will do this for you.
C) This will open the mrsid viewer. Click on the file -> open command
to open a file.
D) Locate the actual file (1.sid in this case) on your CD drive with
windows explorer. In this example if your CD drive is letter D, it
would be in directory D:\ct\maps. When you find the file, just double
click and it will open it in the view window.
E) Then, click file-> export and select a name and location by
clicking the export to button. (in this case you can only save as
a tiff file) and click save. Then click go on the other box and it
will save it as a tiff image. Like the prior program, it will be a
big file.
Option 2: Lizardtech has a special tool designed to extract .sid images
that is available for free download and run on Windows and Macintosh
platforms. They provide full instructions here.
Option 3: You can download GeoViewer 4.0 to view and export SID files.
It is a very powerful viewing program and works on MrSID and JPED
2000 files. You can download it here: http://www.lizardtech.com/download/dl_options.php?page=viewers
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I need the latest DVJU viewer for my computer.
Where can I get it?
The latest versions ofthe DJVU viewer can be downloaded here: http://www.caminova.net/en/downloads/download.aspx?id=1.
This new viewer will handle Windows Vista as well as the newer Macintosh
and Unix platforms.
- Is there a standaloneDJVU viewer available for
Macintosh computers?
Yes there is. It is called Windjview and is available for both Macintosh
and Windows platforms. Either version can be downloaded at http://windjview.sourceforge.net/
- Adobe crashes when I open a PDF file. What do
I do?
Check to see if you are running Adobe Acrobat Reader version 9.X where
X is a another number - for example 9.1. The 9.X versions of Acrobat
and Acrobat Reader occasionally crash within seconds of opening a document.
Until Adobe comes up with a stable fix for this bug, it is recommended
that you downgrade to a version 8 level of Acrobat Reader. To get a
downgraded version of Acrobat Reader, go to: http://get.adobe.com/reader/otherversions/
and choose your operating system. You will then be given the ability
to download an earlier version of the product.
- My CD/DVD Book/Photo/Map collection does nothing
when I put it in the disk drive. What do I do?
This can be caused by one of two things. The first is that you only
have a CD drive in your computer and you bought a DVD information product.
If this is the case, the DVD cannot play in the CD drive. All computers
have CD drives but not all computers have DVD drives. (Note that DVD
drives can read both CDs and DVDs.) So if you purchased a product on
DVD, verify that your drive does indeed work with DVDs. If you are not
sure, the easiest way to tell is to put a movie DVD - one that you would
watch on your DVD player connected to your TV - into the drive and see
if the movie plays. If it does, you have a DVD drive.
Assuming that you have the correct type of disk drive, the disk should
automatically start but sometimes - due to a configuration setting on
your computer - it doesn't recognize the autostart file. In this case,
you need to start it manually.
There are two ways you can do this. Both are outlined below. In both
instances, start by putting your disk into your computer CD/DVD drive.
The first way is as follows (instructions are given for Windows based
operating systems):
a) Double click on your "My Computer" icon (just "Computer"
in Vista) with your left mouse button. This will open access to all
your drives.
b) Single click with your right mouse button on your CD/DVD drive. This
wll display a variety of options that you can select.
c) Choose the option that says "Explore." This will open a
new window that shows the contents of the CD/DVD.
d) There will be a file called "Index" amongst the files on
the disk. Double click that file with your left mouse button. This will
open your web browser (Internet Explorer, Firefox, etc.) and display
the main navigation page for the disk.
e) At this point, you can now navigate the CD/DVD just like you navigate
web pages.
The second way is as follows"
a) Open your web browser (Internet Explorer, Firefox, etc.)
b) Click on the file menu option at the top left of the browser with
your left mouse button. This will display a menu of choices.
c) Left click on "Open" in Internet Explorer or "Open
File" infirefox or its equivalent in the browser you are using.
This will open a file window that allows you to access any files in
your computer.
d) Navigate to your CD/DVD drive and select the file called "Index."
This will load the main navigation page for the disk.
e) At this point, you can now navigate the CD/DVD just like you navigate
web pages.
- It is hard to read the text of some of the DJVu
books. Is there a way to improve readability?
Yes there is. DJVU has a variety of controls built into it to allow
you to modify your user experience. The below steps will turn the pages
into black and white by removing any background color and also sharpen
the text. Just follow the steps and you should see a dramatic improvement.
A) Open your book inthe DJVU browser.
B) Navigate to a page with text so you can watch the changes as you
do them.
C) Right click on the page one time with your mouse button. This will
show a menu. Mouse over the VIEW option. This will show a submenu. Mouse
over the LAYER option. This will show another submenu. Now left click
on the option that says FOREGROUND. That should show some improvement.
D) Repeat step three again but this time select the option that reads
BALCK & WHITE. That should now show quite a bit of improvement in
the quality.
Note: If you are using a standalone DJVu viewer (as opposed to the one
that works within your web browser), the View Menu option will be on
the top of the viewer and is accessed with the left mouse button.
- The search function is not working in DJVu
when I open a book. Is there a way to fix this?
There is a quirk in the DJVi viewer that sometimes affects how the search
functionality works. Most of the time, you can begin a search from any
page in the book but in some cases, the DJVU viewer will not start a
search unless you are on a page that has text. So if you are having
trouble with the search function, just navigate to an internal page
of the book with text on it and start the search there. It should work
fine from there - and it will still search the whole book regardless
of what page you start from.
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